Welcome to MilanDesk - HOMELAB
Designed and implemented the Milan Desk support ticket system to streamline support request management. This system enables users to track ticket progress with unique identifiers and maintains a complete history of all interactions. Additionally, I developed APIs for automation scripts, including SMS validation for completed tickets via Twilio API. This project serves as an exploration of OSTICKET functionalities and is intended as a help desk HOMELAB.
Want to test it out? Create a ticket! Public agents are available below:
- Default Usernames: level1user, level2user, level3user
- Default Password: Password
ADMIN access is available upon request at [email protected].
Note: Twilio API is currently unavailable, so SMS alerts are temporarily disabled.